Customer Service Advisor

Customer Service Advisor

Административна позиция в Лондон

Обява номер #9434

Пълно описание

Job Title: Customer Service Advisor (Domestic Cleaning)
Company Description
Anyclean offers a tailor made house cleaning and commercial services within the London postcodes.
General Description
Customer Service Advisor
Currently recruiting for a fantastic new role in our Dagenham office, we are a rapidly expanding cleaning and facilities company. As our expansion continues, we are adding this new and exciting role to our dynamic team.
This is a full-time role completing a minimum of 40 hours per week.
Salary negotiable
Mon/Fri = Flexible times between 9am-8pm
Saturday on rota
Office based
Key Responsibilities:
Speaking to existing customers on a daily basis, ensuring they are getting the most out of their cleaning service.
Resolving any queries customers may have over the phone or via email.
Advising customers on how to improve their experience and results.
Confidently and effectively dealing with complaints.
Assisting the Sales Team with customer retention and renewals.
Having a detailed knowledge of the company’s services, procedures and processes, to enable problems to be dealt with as they arrive, often dealing with issues under extreme time pressure.
Essential Criteria:
Extremely organised with a high level of attention to detail.
Ability to multi-task and work as part of a team.
Be a team player with confidence, energy and enthusiasm.
Polite and professional telephone manner.
Excellent literacy and numeracy skills.
Good PC skills with ability to learn new systems quickly.
Bulgarian language essential.
Location: RM10 8QR
To apply for this role please send your CV and cover letter.
Job Type: Full-time
Required language:

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